Terms of Service

1. Definitions

For the purposes of these Terms of Service:

• "Company," "We," "Us," "Our" refers to RAYSolute Consultants, a proprietorship firm registered in India, with its principal place of business at HSR Layout, Bengaluru, Karnataka, India.
• "Website" or "Service" refers to the website accessible at www.raysolute.com and all associated web pages, content, and functionality.
• "User," "You," "Your" refers to any individual or entity accessing or using the Website or engaging our consulting services.
• "Client" refers to any individual or entity that engages our professional consulting services under a separate service agreement.
• "Personal Data" has the meaning ascribed to it under the Digital Personal Data Protection Act, 2023 ("DPDP Act").
• "Content" refers to all text, images, graphics, videos, data, reports, documents, and other materials available on the Website or provided through our services.
• "Consulting Services" refers to professional advisory services including but not limited to education consulting, market research, feasibility studies, NIRF rankings consulting, NAAC accreditation support, and GEO services.

2. Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must discontinue use of the Website immediately.

These Terms constitute a legally binding agreement between you and RAYSolute Consultants. Your continued use of the Website following any modifications to these Terms constitutes acceptance of such modifications.

3. Services Description

RAYSolute Consultants is an education consulting firm established in 2023, providing the following services:

• School Setup & Feasibility Studies: Market research, Detailed Project Reports (DPR), site selection, and regulatory guidance for new schools
• Affiliation Consulting: CBSE, ICSE, IB, Cambridge (CAIE) affiliation and compliance support
• Higher Education Consulting: NIRF rankings improvement, NAAC accreditation preparation, diagnostic studies
• EdTech Advisory: Go-to-market strategy, integration architecture, operational consulting
• GEO for Education: Generative Engine Optimization to improve visibility in AI-powered search platforms
• Marketing & Growth Strategy: Admissions strategy, brand positioning, digital marketing

The Website provides informational content about our services, industry insights, resources, and contact facilities. The Website does not provide educational services directly to students.

4. Eligibility

To use this Website and engage our services, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Website under any applicable law
• If acting on behalf of an organization, have the authority to bind that organization to these Terms

5. User Accounts

Certain features of our Website may require registration or account creation. When creating an account:

• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach at aurobindo@raysolute.com
• We reserve the right to suspend or terminate accounts that violate these Terms

Failure to provide accurate information constitutes a breach of these Terms and may result in immediate termination of your account.

6. Consulting Services Agreement

Professional consulting engagements are governed by separate Service Agreements executed between RAYSolute Consultants and the Client. These Terms apply to your use of the Website and general interactions with our firm. In case of conflict between these Terms and a signed Service Agreement, the Service Agreement shall prevail.

6.1 Engagement Process

Consulting engagements typically follow this process:

1. Initial consultation and scope discussion
2. Proposal submission with detailed scope, deliverables, timeline, and fees
3. Execution of Service Agreement upon mutual acceptance
4. Advance payment as per agreed terms
5. Project execution and delivery
6. Final payment and project closure

6.2 Client Obligations

Clients engaging our consulting services agree to:

• Provide timely access to relevant information, documents, and personnel
• Make decisions and provide approvals within agreed timeframes
• Make payments as per the agreed schedule
• Maintain confidentiality of proprietary methodologies shared during the engagement
• Not engage our consultants for competing projects during the engagement period without prior consent

7. Payment Terms

For consulting services, the following payment terms apply unless otherwise specified in the Service Agreement:

• Currency: All fees are quoted and payable in Indian Rupees (INR) unless otherwise specified
• Advance Payment: A minimum of 50% advance payment is typically required before project commencement
• GST: All fees are exclusive of Goods and Services Tax (GST) at applicable rates (currently 18% for consulting services)
• Payment Methods: Bank transfer (NEFT/RTGS/IMPS), UPI, or cheque
• Payment Timeline: Invoices are payable within 15 days of invoice date unless otherwise agreed
• Late Payment: Overdue amounts may attract interest at 1.5% per month

7.1 Refund Policy

Refunds are handled on a case-by-case basis:

• If we are unable to commence work due to our fault, a full refund of advance payments will be provided
• If the Client cancels after work has commenced, fees will be charged proportionate to work completed
• Refunds, if applicable, will be processed within 30 business days

This refund policy is in compliance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, reports, frameworks, and methodologies, is the exclusive property of RAYSolute Consultants or its licensors and is protected by Indian copyright, trademark, and other intellectual property laws.

The RAYSolute name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of RAYSolute Consultants. You may not use such marks without our prior written permission.

8.2 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes, subject to these Terms. This license does not include:

• Any resale or commercial use of the Website or its contents
• Any collection or use of product listings, descriptions, or prices
• Any derivative use of the Website or its contents
• Downloading, copying, or account information for the benefit of any third party
• Any use of data mining, robots, or similar data gathering and extraction tools

8.3 Client Deliverables

For consulting engagements, intellectual property rights in deliverables are governed by the Service Agreement. Generally:

• Client-specific deliverables (reports, recommendations) transfer to the Client upon full payment
• Underlying methodologies, frameworks, templates, and tools remain our intellectual property
• We reserve the right to use anonymized learnings for future engagements and thought leadership

9. Data Protection & Privacy

We are committed to protecting your personal data in compliance with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000 (IT Act)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules)

9.1 Data Collection

We collect personal data only for lawful purposes and with your consent. Data collected may include:

• Name, email address, phone number (when you contact us)
• Organization name and designation (for business inquiries)
• Usage data and analytics (through cookies and similar technologies)

9.2 Your Data Rights

Under the DPDP Act, 2023, you have the following rights:

• Right to Access: Obtain a summary of your personal data and processing activities
• Right to Correction: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Grievance Redressal: Lodge complaints regarding data processing
• Right to Withdraw Consent: Withdraw consent at any time (withdrawal is as easy as giving consent)

To exercise these rights, contact our Data Protection Officer at aurobindo@raysolute.com. We will respond within a reasonable timeframe, not exceeding 30 days.

9.3 Data Security

We implement reasonable security practices including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments
• Employee training on data protection

9.4 Data Breach Notification

In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act.

For complete details on our data practices, please refer to our Privacy Policy.

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary and sensitive information exchanged during the course of any engagement.

10.1 Our Obligations

We will:

• Keep all Client information confidential and not disclose to third parties without consent
• Use Client information only for the purposes of the engagement
• Implement appropriate safeguards to protect Client information
• Return or destroy Client confidential information upon project completion (unless legally required to retain)

10.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was already known to the receiving party prior to disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law, regulation, or court order

11. Third-Party Links & Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by RAYSolute Consultants. These links are provided for your convenience only.

We have no control over, and assume no responsibility for:

• The content, privacy policies, or practices of any third-party websites
• Any damage or loss caused by your use of third-party services
• The accuracy or reliability of information on third-party websites

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

12. Disclaimers

12.1 Website Disclaimer

The Website and its content are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, reliability, or completeness of content
• Uninterrupted, timely, secure, or error-free operation
• Freedom from viruses or other harmful components

12.2 Informational Content

Content on this Website, including articles, guides, reports, and resources, is provided for general informational purposes only and does not constitute:

• Professional advice (legal, financial, educational, or otherwise)
• A guarantee of specific outcomes or results
• An endorsement of any third-party products or services

You should consult qualified professionals before making decisions based on information on this Website.

12.3 Consulting Disclaimer

While we strive to provide high-quality consulting services, we do not guarantee:

• Specific NIRF rankings or NAAC grades
• Regulatory approvals or affiliations
• Business outcomes such as enrollment numbers or revenue
• Third-party decisions or actions

Our recommendations are based on our professional judgment and available information at the time of engagement.

13. Limitation of Liability

To the maximum extent permitted by applicable law, RAYSolute Consultants, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or other intangible losses
• Damages arising from your use or inability to use the Website
• Unauthorized access to or alteration of your data
• Conduct or content of any third party on the Website

In no event shall our total liability exceed the amount paid by you to us in the twelve (12) months preceding the claim, or INR 50,000, whichever is lower.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

14. Indemnification

You agree to indemnify, defend, and hold harmless RAYSolute Consultants and its directors, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from:

• Your use of and access to the Website
• Your violation of any provision of these Terms
• Your violation of any third-party right, including intellectual property rights
• Any claim that your content caused damage to a third party
• Your violation of any applicable law or regulation

This indemnification obligation will survive the termination of these Terms and your use of the Website.

15. Termination

15.1 Termination by Us

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms
• Fraudulent, abusive, or illegal activity
• Request by law enforcement or government agencies
• Discontinuation of the Website or any part thereof

15.2 Termination by You

You may terminate your use of the Website at any time by discontinuing access. If you have an account, you may request account deletion by contacting us.

15.3 Effect of Termination

Upon termination:

• Your right to use the Website will immediately cease
• All provisions of these Terms that by their nature should survive will survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification

16. Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. Please reach out to aurobindo@raysolute.com with your concerns.

16.1 Mediation

If informal resolution is not successful, parties agree to attempt mediation before initiating arbitration or litigation. Mediation shall be conducted in Bengaluru, Karnataka, by a mutually agreed mediator.

16.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including their breach, termination, or invalidity, that cannot be resolved through mediation shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended).

• Seat of Arbitration: Bengaluru, Karnataka, India
• Language: English
• Number of Arbitrators: One (1), mutually appointed or appointed by the Karnataka High Court
• Arbitration Rules: The Arbitration and Conciliation Act, 1996

The arbitrator's award shall be final and binding on both parties.

16.3 Consumer Disputes

Nothing in this section shall limit your rights to file complaints with Consumer Disputes Redressal Forums under the Consumer Protection Act, 2019.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to the arbitration provisions above, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes arising from these Terms.

These Terms are subject to and shall be interpreted in accordance with:

• The Indian Contract Act, 1872
• The Information Technology Act, 2000
• The Digital Personal Data Protection Act, 2023
• The Consumer Protection Act, 2019
• The Arbitration and Conciliation Act, 1996

18. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes will be effective upon posting to this page with an updated "Last Updated" date.

18.1 Notification of Changes

• Material Changes: For material changes, we will provide at least 15 days' notice before the new terms take effect, either by posting a prominent notice on the Website or by sending you an email
• Non-Material Changes: May take effect immediately upon posting

18.2 Your Acceptance

Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the new Terms, you must stop using the Website.

We recommend reviewing these Terms periodically for any changes.

19. Severability & Waiver

19.1 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• Such provision shall be modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, the provision shall be severed from these Terms
• The remaining provisions shall continue in full force and effect

19.2 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

19.3 Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreements, constitute the entire agreement between you and RAYSolute Consultants regarding the Website and supersede all prior agreements and understandings.

20. Contact Information

For any questions, concerns, or requests regarding these Terms of Service, please contact us: